System has permanent license keys installed, however warning message V-365-1-1 is seen in syslog.

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Article ID: 100001789

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Updated On:

Description

Error Message

May  3 10:25:16 nodeA - vxvm:vxconfigd: [ID 702911 daemon.warning] WARNING V-365-1-1 This host is not entitled to run Veritas Storage Foundation/Veritas Cluster Server.
May  3 10:25:16 nodeA - As set forth in the End User License Agreement (EULA) you must complete one of the two options set forth below. To comply with this condition of the EULA and stop logging of this message, you have 9 days to either:
May  3 10:25:16 nodeA - make this host managed by a Management Server (see http://go.symantec.com/sfhakeyless for details and free download), or
May  3 10:25:16 nodeA - add a valid license key matching the functionality in use on this host using the command 'vxlicinst' and validate using the command 'vxkeyless set NONE'


 

Cause

After conversion from keyless licensing during install to licensing with keys, some daemons may not recognize the new licensing and continue to throw the warning message: V-365-1-1.

Resolution

1) Install permanent license keys using vxlicinst command.

2) Verify if keyless licensing is disabled.

# /opt/VRTSvlic/bin/vxkeyless -v display
Product  Description
SFHAENT  SF Enterprise Edition with Cluster Server

If it returns with keys/product description, keyless licensing is used.

2) To remove keyless licensing, run this command:

# /opt/VRTSvlic/bin/vxkeyless set NONE
The following changes will take effect.
 Remove: SF Enterprise Edition with Cluster Server
Continue (y/n)? y

3) Confirm that keyless licensing is disabled.
# /opt/VRTSvlic/bin/vxkeyless -v display
No keys installed.

In addition to the above, some daemons may have to be restarted to recognize the new licensing.

Procedure to restart the CmdServer:
Due to bug id: 2237663, 2 CmdServer processes are seen running on the system as shown below:

# ps -elf | grep -i CmdServer

F S UID PID PPID C PRI NI ADDR SZ WCHAN STIME TTY TIME CMD
0 S root 18904 1 0 40 20 ? 1441 ? Jun 17 ? 11:26 /opt/VRTSvcs/bin/CmdServer        ==> Old process running with keyless licensing
0 S root 8342 1 0 40 20 ? 1441 ? Aug 17 ? 5:11 /opt/VRTSvcs/bin/CmdServer           ==> New process running with keyed licensing
#
 

Warning message: V-365-1-1 is reported by the old CmdServer process. Kill both the CmdServer processes on the host.

# kill -9
# kill -9

And start the CmdServer to recognize the new licensing.

# /opt/VRTSvcs/bin/CmdServer

Procedure to restart the vxconfigd daemon:

Restart vxconfigd process if warning message V-365-1-1 is reported by vxconfigd

# ps -ef | grep -i vxconfigd
root      5236  0.2  0.14820846560 ?        S   Oct 13 181:36 vxconfigd –k
 
Warning: If you have a running cluster, please freeze cluster before restarting vxconfigd.
# vxconfigd –k –x syslog
 

 

 

 

Issue/Introduction

System has permanent keys, however in the messages file, following warning message is reported every 4 hours: - May 3 10:25:16 nodeA - vxvm:vxconfigd: [ID 702911 daemon.warning] WARNING V-365-1-1 This host is not entitled to run Veritas Storage Foundation/Veritas Cluster Server. or - May 3 10:25:16 nodeA - CmdServer[17016]: WARNING V-365-1-1 This host is not entitled to run Veritas Storage Foundation/Veritas Cluster Server.

Additional Information

ETrack: 2237663
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