Lanman resource fails to online with error: 'Failed to start the service HADHelper. State=1' being reported
Article ID: 100002123
Updated On:
Description
Error Message
V-16-50-0 Lanman::monitor:svc.Start() returned 2, 0x0000042D.
V-16-50-0 Lanman::monitor:(1069) Failed to start the service HADHelper. State=1.
Cause
The Lanman resource uses the 'Veritas Cluster Server Helper' account in order to update Active Directory and/or DNS during the online process. If this service is unable to start due to an account issue (i.e. password change to account, but was not updated), then this issue can occur.
Resolution
Error Code:
V-16-50-0 Lanman:< Lanman Resource Name>:monitor:(1069) Failed to start the service HADHelper. State=1.
V-16-50-0 Lanman:< Lanman Resource Name>:monitor:svc.Start() returned 2, 0x0000042D.
0x0000042D translates to "The service did not start due to a logon failure" via "net helpmsg" and "ERR"
C:\>net helpmsg 1069
# The service did not start due to a logon failure.
C:\>err 0x0000042D
ERROR_SERVICE_LOGON_FAILED
# The service did not start due to a logon failure.
Resolution:
The HADHelper account password needs to be updated and that can be performed using steps mentioned in https://www.veritas.com/support/en_US/article.100016300
V-16-50-0 Lanman:< Lanman Resource Name>:monitor:svc.Start() returned 2, 0x0000042D.
0x0000042D translates to "The service did not start due to a logon failure" via "net helpmsg" and "ERR"
C:\>net helpmsg 1069
# The service did not start due to a logon failure.
C:\>err 0x0000042D
ERROR_SERVICE_LOGON_FAILED
# The service did not start due to a logon failure.
Resolution:
The HADHelper account password needs to be updated and that can be performed using steps mentioned in https://www.veritas.com/support/en_US/article.100016300
.
If issues persist, check the %VCS_HOME%\log\lanman_a.txt file again to determine if another issue is being encountered during online.
If issues persist, check the %VCS_HOME%\log\lanman_a.txt file again to determine if another issue is being encountered during online.
Issue/Introduction
The Lanman resource online fails and the following error is logged to the %VCS_HOME%\log\lanman.a.txt file:
Was this article helpful?
Yes
No
Powered by
