Lanman resource fails to online with error: 'Failed to start the service HADHelper. State=1' being reported
Article ID: 100002123
Updated On:
Description
Error Message
V-16-50-0 Lanman::monitor:svc.Start() returned 2, 0x0000042D.
V-16-50-0 Lanman::monitor:(1069) Failed to start the service HADHelper. State=1.
C:\>net helpmsg 1069
# The service did not start due to a logon failure.
C:\>err 0x0000042D
ERROR_SERVICE_LOGON_FAILED
# The service did not start due to a logon failure.
Cause
The Lanman resource uses the Veritas Cluster Server Helper (HADHelper) account to update Active Directory and/or DNS during the online process.
The issue can occur, if this service is unable to start due to an account/password/permissions related issue.
Resolution
To address this issue, update the HADHelper account password/permissions using Permissions and rights required by the Veritas Cluster Server Helper service (HADHelper) for InfoScale for Windows
.
If the issue persists, check the %VCS_HOME%\log\Lanman.A.log for further information.
If the issue persists, check the %VCS_HOME%\log\Lanman.A.log for further information.
Issue/Introduction
The Lanman resource online fails and the following error is logged to the %VCS_HOME%\log\Lanman.A.txt file:
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