Error Message

INFORMATION      1001(0x000003e9)      Windows Error Reporting HOSTNAME     
Fault bucket , type 0 Event Name: WSFC Resource Deadlock

The default restart settings in WSFC are such that a faulting resource is terminated and then retried once before being declared offline.

In this case: the cluster discovers the fault, calls for terminate and then attempts to re-online.  Storage Foundation for Windows detects that the Disk Group is not present and returns a status of Pending.  This creates a deadlock that lasts until either RHS.exe terminates (through hang protection); or the online pending timeout is reached.

A private fix is available for this issue which changes the return code from Pending to Failed.  This causes the online retry to fail which allows WSFC to take the resource offline.

To obtain the private fix, contact Veritas Enterprise Technical Support and reference this article during the call. A support representative will be available to assist in troubleshooting this issue. If it is determined that the private fix addresses the problem the support representative will further assist in obtaining the private fix.

Note: This fix specifically addresses the problem identified above. It has not been fully tested and should be applied in a test environment before placing into production. If the systems are not critically impaired, it is recommended to delay the installation of this private fix until the next scheduled maintenance release. Before applying this private fix, systems may be required to be upgraded to the latest code base. The support representative will help in determining the best course of action

This fix accumulates an earlier fix for a similar issue.  Please follow the URL in the Related Articles section for further information.

File information:

Applies To

Windows Server 2008 Failover Clustering

Storage Foundation for Windows 5.1 Service Pack 1