Error Message

The resource log will be located at  %VCS_HOME%\Logs and will log the error below.

V-16-20020-16 : The XXXX service is in STARTED state but is not running under the context of Virtual Server.

This error occurs because the clustered resources were already started directly from the Windows services console (services.msc), rather than from VCS. As a result, the services are started in the physical server context rather than the virtual server that the cluster is configured to monitor.

To resolve this issue:

1) Stop the problem service from Windows Services Console.

2) Probe the corresponding resource in VCS and confirm its status changes from Unknown to Normal.

3) Attempt to online the resource directly from VCS.

Note: Ensure that any clustered services have a startup type of Manual so they do not try to start automatically when the server boots, as VCS needs to control the starting/stopping of the services and start them within the virtual server context.