Expired license reported on the Veritas Operations Manager Central Management Server
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Article ID: 100006539
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Updated On:
Cause
The VOM CommandCentral (CC) Add-on can be installed with a demo license with a fixed expiry date. If the Add-On is removed but the remove operation fails, this license can be left on the system which will cause the error to appear once the license has expired.
Resolution
Windows Server 2008:
- Open a command prompt and run the following commands:
C:\> set store="C:\ProgramData\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0"
C:\> "C:\Program Files\Veritas\VRTSsfmh\bin\perl" "C:\ProgramData\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0\unsetup.pl"
- Remove the directory "C:\ProgramData\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0"
- Remove the CC license key by deleting the file from the Veritas license store. Please contact Support if you require assistance with this step.
Windows Server 2003:
- Open a command prompt and run the following commands:
C:\> set store="C:\Documents and Settings\All Users\Application Data\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0"
C:\> "C:\Program Files\Veritas\VRTSsfmh\bin\perl" "C:\Documents and Settings\All Users\Application Data\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0\unsetup.pl"
- Remove the directory "C:\Documents and Settings\All Users\Application Data\Symantec\VRTSsfmh\spool\addons\store\VRTSccs-5.2.1518.0"
- Remove the CC license key by deleting the file from the Veritas license store. Please contact Support if you require assistance with this step.
Issue/Introduction
When viewing the License Inventory screen, the Veritas Operations Manager (VOM) Central Management Server (CMS) is reported as having an expired license. This does not affect any normal functionality.
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