For Infoscale on Windows, the server unexpectedly reboots with Bugcheck (0x0000009f)

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Article ID: 100008026

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Updated On:

Description

Error Message

The following message is seen in the Windows System event logs

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      xxxxx
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 
Log Name:      System
Source:        Microsoft-Windows-WER-SystemErrorReporting
Event ID:      1001
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxx
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8019201060, 0xfffff800015da518, 0xfffffa801b7ea690). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: xxxxx.

 

Resolution

Workaround 

1. Move all Service groups to another node.
2. Stop HAD, LLT and VCSComm using the below steps.

C:\>hastop -local -force

C:\>net stop llt
The following services are dependent on the LLT service.
Stopping the LLT service will also stop these services.

   Veritas VCSComm Startup
   GAB

Do you want to continue this operation? (Y/N) [N]: y

The Veritas VCSComm Startup  service was stopped successfully.


The GAB service was stopped successfully.


The LLT service was stopped successfully.

 

3. Go to Network Properties and Change adapter settings. Select heartbeat network interface and view Properties.
4. Untick Network Monitor Driver and select OK. 

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Note: Perform steps 2 and 3 for any other heartbeat network interfaces.


5. Start HAD on the server again. This will also start LLT, GAB and VCSComm services.

C:\>hastart
VCS INFO V-16-1-11020 Starting HAD on local node

 

 

 

Issue/Introduction

Windows server blue screens and produces memory dump when Microsoft Network Monitor (Netmon) is installed on VCS Cluster nodes.

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