Veritas Enterprise Administrator (VxSvc) service crashes on start when the system has no paging file configured

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Article ID: 100009199

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Description

Error Message

Event ID 7031 
Source: Service Control Manager
Description: The Veritas Enterprise Administrator Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Cause

During provider loading, when the mount provider loads, the VxSvc service suffers heap corruption. The VxSvc log will show the service terminates shortly after mount provider load starts.

Resolution

 
The VxSvc service crashs when there is no pagefile configured because an empty string variable was passed to free function. This issue has been identified and a hotfix to overcome this issue with a new mount provider "mount.dll" which is included in SFW and SFW-HA 6.0 Cumulative Patch 2 (CP2) and later. The Cumulative Patches (CPs) available on SORT via Patch Finder.
 
All the latest Cumulative Patches for SFW and SFW-HA 6.0 can be found in the Related Article below.

000016920 - Storage Foundation for Windows High Availability, Storage Foundation for Windows and Veritas Cluster Server 6.0 Cumulative Patches. 
 
 

Applies To

Veritas Storage Foundation for Windows 6.0 (SFW)
Microsoft Windows 2008 with no pagefile

Issue/Introduction

When starting the VERITAS Enterprise Administrator Service (VxSvc) it may crash on startup when there is no pagefile configured.

Additional Information

ETrack: 2677127
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