SFW-HA does not detect when all Paths to System Disk (ON SAN) become unavailable

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Article ID: 100009301

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Updated On:

Description

Error Message

The Operating System, through vxio, will report that the path was lost. 

An example of this would be seen in the Window's System Event log

ERROR 41(0xc0050029) vxio NODE_NAME
vxio: cluster or private disk group has lost access to a majority of its disks. Its reservation thread has been stopped.

Cause

When there is a path loss on the active node, the passive (failover target) node in the cluster continues to receive SFW-HA cluster heartbeats (over the local area network).  SFW-HA therefore considers the affected node as available and does not trigger a failover. 

 

Resolution

In virtual environments, if the VM OS boot disk resides on SAN storage, Veritas recommends using DMP on the host to set up redundant paths from the host to the storage.

 


Applies To

SFW-HA 5.1.x SP2 and 6.x.x

Windows 2008 R2

VMware ESXC 4.1.0

Issue/Introduction

In a Windows 2008 R2,  boot from SAN configuration, if all paths to the storage are lost, SFW-HA does not detect this failure and will not initiate a failover.

Additional Information

ETrack: 3050083