Error Message

System Event log:
Event ID:      7034
Level:         Error
Description: The Shell Hardware Detection service terminated unexpectedly.  It has done this 17 time(s).

Application Event Log:
Faulting application name: svchost.exe_ShellHWDetection, version:
6.1.7600.16385, time stamp: 0x4a5bc3c1
Faulting module name: shsvcs.dll, version: 6.1.7601.17514, time stamp:
0x4ce7c9af
Exception code: 0xc0000005
Fault offset: 0x0000000000010b22
Faulting process id: 0x314
Faulting application start time: 0x01cd61700d1f4120
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: c:\windows\system32\shsvcs.dll
Report Id: 9e227ed4-cd63-11e1-82fd-0050569b0164 

This issue occurs when shsvcs calls COM interface to query disk extents via a VDS provider it may return a NULL value, causing the WMI and Hardware shell detection services to terminate unexpectedly.

The svchost.exe crashes when an shsvcs.dll calls COM interface to query disk extents via a VDS providers it may return a NULL value. This issue has been identified and a hotfix to overcome this issue with new vxvds providers which are included in SFW Cumulative Patch 2 (CP2) and later. The Cumulative Patches (CPs) available on SORT via Patch Finder.

All the latest Cumulative Patches for SFW can be found in the Related Article below:

000016920 - Storage Foundation for Windows High Availability, Storage Foundation for Windows and Veritas Cluster Server 6.0 Cumulative Patches.
 

Applies To

• Veritas Storage Foundation for Windows 6.0 (SFW)
• Microsoft Windows 2008/2008R2