SFW or SFW HA install fails to copy files.

book

Article ID: 100009908

calendar_today

Updated On:

Description

Error Message

Error: The process cannot access the file because it is being used by another process.

VPI logs:

VPI DBG_6 VPIXmlReport.cpp:VPIXmlReport::addPreOpTask:1496] Adding fail reason The process cannot access the file because it is being used by another process.

Example of failed file copy error (may see this for other files):

Copy filed failed to copy. 'C:\Program Files\Veritas\Veritas Shared\VPI\{F834E070-8D71-4c4b-B688-06964B88F3E8}\Pkgs\W2K8\x64\VM.msi' from 'C:\Temp\VRTS_SF_HA_Solutions_6.0.1_Windows\Pkgs\W2K8\x64\VM.msi'

Cause

TrendMirco anti-virus is scanning the MSI file which causes the SFW install to report that the file is in use by another process.

Resolution

Temporarily disable TrendMicro and complete the install.


Applies To

SFW HA

SFW

Issue/Introduction

SFW or SFW HA install fails to copy files.  Installation stops at 9%.