When browsing to a Veritas Operations Manager (VOM) Central Server (CS) to login, an error is encountered: VOM Database is not accessible.

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Article ID: 100012948

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Updated On:

Description

Error Message

 

The database service is checked on the CS.

 

# /opt/VRTSsfmh/bin/vomadm service --status ALL
Veritas Operations Manager Services:
Web Server...............[RUNNING]
Authentication Service...[RUNNING]
Messaging Service........[RUNNING]
Database Service.........[STOPPED]   <<<=== note: this is the issue
Distributed Command Line Daemon[RUNNING]
Watchdog.................[RUNNING]
SNMP Trap Service........[RUNNING]
 

Cause

System performance issue/running out of disk space

Resolution

Attempt to restart the service.

 

# /opt/VRTSsfmh/bin/vomadm service --start db
Veritas Operations Manager Services:
Database Service......... ^C #
 

Validate the process.

 

# ps -aef|grep -i dbsrv11
root     25240 23182  0 09:26 pts/0    00:00:00 grep -i dbsrv

 

Service not running.  Start the database using this startup script.

 

# /opt/VRTSsfmcs/config/adm/vxsfmcsdb start
Starting SFMdb...
 

Validate that the process has started (using the OS command ps).

 

# ps -aef|grep -i dbsrv11
root     28074     1  2 09:48 ?        00:00:00 /opt/VRTSsfmcs/asa11/bin64s/../bin64/dbsrv11 -n SFM3_vom-ms -xtcpip(port=5636;DOBROAD=NO) -sb 0 -gd DBA -gk DBA -gl DBA -gp 8192 -ti 0 /var/opt/VRTSsfmcs/db/SFMdb3.db -n SFMdb3 -gn 45 -c 512M -ch 60p -gc 120 -m -ds /var/opt/VRTSsfmcs/db -o /var/VRTSsfmcs/SFMdb3.dblog -oe /var/VRTSsfmcs/SFMdb3.dblog -os 10M -hn 7

 

Use the vomadm command to validate the service.

 

# /opt/VRTSsfmh/bin/vomadm service --status
Veritas Operations Manager Services:
Web Server...............[RUNNING]
Authentication Service...[RUNNING]
Messaging Service........[RUNNING]
Database Service.........[RUNNING]
Distributed Command Line Daemon[RUNNING]
Watchdog.................[RUNNING]
SNMP Trap Service........[RUNNING]
 

After a successful login, the home screen is displayed.

 


Applies To

VOM version 6

 

Linux: RedHat 5

 

This issue may pertain to any other supported VOM version on any supported platform.

Issue/Introduction

  BACKGROUND   In order to login to VOM, a web browser must be used to reach the CS (sometimes called Central Management Server) at port 14161.   https://<name or IP of CS>:14161   The CS uses a database to collect the discovered data from the domain.  Upon login, the database is checked to see if it is running.