Storage Foundation for Windows (SFW) product reports keyless license error even though server is connected to Veritas Operations Manager (VOM) management server.

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Article ID: 100015469

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Updated On:

Description

Error Message

ERROR      7024(0xe5121b70)       VxSvc_sysprov  <ServerName>
The keyless license option does not entitle this system to run Veritas Storage Foundation for Windows, Veritas Storage Foundation and High Availability for Windows, or Veritas Dynamic Multi-Pathing for Windows after  x days.

Where x is the number of days until expiration of evaluation

Cause

In order to use the keyless license option, the server must be properly registered with the VOM Management Server. If the server is properly added to VOM but the issue persists, follow the steps below:
 

Resolution


1. Browse to the %systemroot%\system32\drivers\etc

2. Locate the sfm_resolv.conf file with a text editor (i.e. notepad)

3. Look for the cs_config_name entry. If the VOM server is not listed, this is the cause of the issue.
[domains]
sfm://Server1.Domain.local:5634/ = "";
[sfm://Server1.Domain.local:5634/]
controller = https://192.168.20.10:5634/;
ping_freq = 300;
cs_config_name = 
ip = 192.168.20.10;
mh_hostname = server2.domain.local;
eat_data_dir = "C:\\ProgramData\\veritas\\VRTSsfmh\\sfm_server2.Domain.local\\sec";
families = {DB:{registered:1},HOST:{registered:1},HYPERV:{registered:1},PERF:{registered:1},VCS:{registered:1},PC:{registered:1},SF:{registered:1},NATIVE:{registered:1},NR:{registered:1},LDR:{registered:1}};
primary_broker = vxss://Server1.Domain.local:14545/sfm_agent/sfm_domain/vx;

4. Enter the Fully Qualified Domain Name (FQDN) of the VOM/CMS server for this entry
 
Example:
cs_config_name = Server1.Domain.local
 
Note: if the entire cs_config_name line is missing, manually add it above the ip value as shown above.

5. Save the file and this error should no longer be reported.

Issue/Introduction

The following error is reported to the Application Event log when the keyless license option for Storage Foundation for Windows (SFW), Storage Foundation for Windows HA (SFW-HA), and the Veritas Dynamic Multi-Pathing for Windows (DMP) products.

Additional Information

ETrack: 3770669
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