"Failed to display configuration information for HADHelper service" is returned by "hadhelper /showconfig" - Veritas Storage Foundation HA for Windows

book

Article ID: 100022636

calendar_today

Updated On:

Description

Error Message

C:\Windows\system32>hadhelper /showconfig
Failed to display configuration information for HADHelper service (status=[0x02, 0x00000002]).
The system cannot find the file specified.

 

Cause

This error appears if the Veritas Cluster Server Helper service (hadhelper) does not have the required permissions. 


Solution

This may occur if the GPO has privileges or permissions granted to a group (such as BUILT-IN\Administrators), rather than explicitly to the HADHELPER account. To resolve this, include the HADHELPER account in the privileges granted in the GPO for the six required privileges. Information on the permissions and privileges required by hadhelper can be found here:   https://www.veritas.com/support/en_US/article.000026948
 
To make sure, the account is granted all the permissions listed in above article,

1. Run the following command:
hadhelper /configure /user:
 
It will now prompt for the password.
 
2  Upon successful completion, it will provide an output stating "The Hadhelper service is successfully configured"
 
3. Run the "hadhelper /showconfig", to confirm it now reports the correct output similar to below
 


4. Refresh the GPO settings by running the following command:
gpupdate

4. Periodically run the following command to see when the command begins returning errors.
hadhelper /showconfig

If the problem is related to a GPO, the error will return after running gpupdate.  If that is the case then, it would need assistance to resolve the GPO issue first and then run the "hadhelper /configure" cmdlet again. 
 

 

Issue/Introduction

When attempting to start the Veritas Cluster helper Service, it would give an error reporting "Failed to start the specified service due to logon failure" Also, when running the command "hadhelper /showconfig" it would return an error: "Failed to display configuration information for HADHelper service"

Error Message

C:\Windows\system32>hadhelper /showconfig
Failed to display configuration information for HADHelper service (status=[0x02, 0x00000002]).
The system cannot find the file specified.