Storage Foundation High Availability for Windows (SFWHA) and Symantec Endpoint Protection (SEP) 11.0 with MR1, MR3, or MR4 client blocks ICMP traffic which disables Veritas Cluster Server (VCS)

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Article ID: 100023097

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Updated On:

Resolution


SFWHA and SEP 11.0 with MR1, MR3, or MR4 client blocks ICMP traffic which disables VCS.

Note:
This issue does not occur with SEP 11 MR2

Workaround:

Create a custom rule in SEP in order to allow ICMP to flow.

For that, add a blank rule in the Firewall policy, double-click on the service field and set the following:

Protocol=Ethernet, Protocol Type= 0xCAFE


Issue/Introduction

Storage Foundation High Availability for Windows (SFWHA) and Symantec Endpoint Protection (SEP) 11.0 with MR1, MR3, or MR4 client blocks ICMP traffic which disables Veritas Cluster Server (VCS)

Additional Information

ETrack: 1315813