How to use the SORT Data Collector for Windows to collect an enhanced VxExplorer troubleshooting archive

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Article ID: 100024005

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Description

Description

The SORT Data Collector for Windows (SortDC-Win) tool is used to gather OS and Infoscale software environment information from one or more servers. This tool is designed to run during production with minimal performance impact. SortDC-Win will produce a CAB archive file which can be transferred to Infoscale Support to aid in analyzing and troubleshooting issues. SortDC-Win has replaced the legacy VxExplorer tool.
 
Follow this guide for details on downloading and running SortDC-Win:

1. Navigate to https://downloads.infoscale.com/tools/data-collectors and login with the account details. 

2. Click on the Download button for the Windows(GUI) executable shown below

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3. Once downloaded, right-click on the executable and select "Run as administrator" to launch the Windows Data Collector wizard.

4. On the Welcome screen, select the Storage Foundation / Veritas InfoScale option and select Next

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5. On the System Selection screen, choose the servers related to the support case which require log collection. The local system will be listed by default. Select the Add button to move this to the list of System names. WinDC_GUI.exe will automatically populate the names of all cluster nodes.  Use the Remove button as needed to clean-up the System names list. Type in the name or use the Browse option to add other servers as needed. Choose Next when all required systems have been added.
 
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6. On the first Validation Options screen, select the SFWHA / InfoScale Logs Collection option in the right pane  then select Next
 
Note: The SFWHA / InfoScale Logs Collection option can be expanded to select specific logs/components. This can be utilized if the Support Engineer requests specific logs.

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7. On the Case Details screen, the Incident Date and Time will be auto populated with the current date and time. Complete required fields Customer Name and Case # with your details. The Comments section can be used to provide more information about why the logs were collected to assist the Support Engineer with their analysis. Click Next to start the collection.
 
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8. The Validation Progress screen can be used to track the Discovery and Collection progress. This can take some time to complete depending on the size of the configuration and the number of servers added.
 
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9. On the Summary screen, the Validation Report shows a summary for the collection tool including the output location of the CAB file for each server. Click Finish to close the Wizard.
 
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Output file:
All log data will be located at <system_drive>\WinDataCollector\<case_number>\ on each system where the Windows Data Collector wizard was run.

The compressed logs will be located at <system_drive>\WinDataCollector\<case_number>\<server_name>\<date_time_stamp>\CAB\. This information is provided in the Validation Report under Collected Logs Location section.

 
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Issue/Introduction

How to use the SORT Data Collector for Windows to collect an enhanced VxExplorer troubleshooting archive 

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