Cannot login to the Veritas Operations Manager (VOM) console.

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Article ID: 100025517

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Updated On:

Description

Error Message

VOM  GUI:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request

java.lang.NullPointerException
 java.lang.String.contains (Unknown Source)
 vrts.cm.common.SFMUserInfo.formatGroupName (SFMUserInfo.java:245)
 vrts.cm.common.SFMUserInfo.getRolesforUser (SFMUserInfo.java:157)
 vrts.cm.common.SFMUserInfo.isAuthorized (SFMUserInfo.java:280)
 vrts.cm.common.AuthorizationHandler.isUserAuthorized (AuthorizationHandler.java:41)
 vrts.ob.web.core.mode.PluginViewManager.validateUser (PluginViewManager.java:353)
 vrts.ob.web.core.InitializationServlet.validateUser (InitializationServlet.java:643)
 vrts.ob.web.core.InitializationServlet.initialize (InitializationServlet.java:497)
 vrts.ob.web.core.InitializationServlet.processRequest (InitializationServlet.java:421)
 vrts.ob.web.core.InitializationServlet.doPost (InitializationServlet.java:590)
 javax.servlet.http.HttpServlet.service (HttpServlet.java:637)
 javax.servlet.http.HttpServlet.service (HttpServlet.java:717)
 vrts.ob.web.core.utils.I18NFilter.doFilter (I18NFilter.java:50)

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.24 logs.

 

VRTSsfmh/LDR/log/mh.log:

Wed Jul 20 15:23:20 2011 [debug] Agent: V-0000-0000 Failed to open file /etc/default/sfm_resolv.conf
Wed Jul 20 15:23:20 2011 [error] Agent: V-0000-0000 Ill configuration in sfm_resolv.conf...aborting
 

Cause

The /etc/default/sfm_resolv.conf file was deleted from the system.

Resolution

Restore a copy of the sfm_resolv.conf file from backup, or create a new one from scratch if a backup copy is not available.


Applies To

Solaris 10

VOM 3.1

Issue/Introduction

Users cannot login to the VOM console.  Getting an 'HTTP Status 500' error.