Unable to add a host to VOM (Veritas Operation Manager)

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Article ID: 100025649

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Updated On:

Description

Error Message

ERROR V-338-1-2039
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Cause

A VOM upgrade was performed on the host and failed, resulting in unusual behavior. 

Resolution

Status of the host upgrade can be found in the VOM GUI by navigating to Settings > Deployment Management, or on the host in the upgrade_mh.log file. 

 

Default Windows location of the upgrade_mh.log file:

C:\Documents and Settings\All Users\Application Data\Symantec\VRTSsfmh\logs\upgrade_mh.log

 

Once the upgrade process has been finished successfully, retry attaching the VOM host to the server.


Issue/Introduction

Unable to add a host to VOM (Veritas Operation Manager). Network connectivity to the host is open and VOM is running.