Unable to connect VEA - Could not connect to server. Server may be down

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Article ID: 100026238

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Description

Error Message

Source:        Application Error 
Date:          
Event ID:      1000 
Task Category: (100) 
Level:         Error 
Keywords:      Classic 
User:          N/A     
Description: Faulting application pbx_exchange.exe, version 1.5.0.3, time stamp 0x4cc55e34, faulting module vxul_3.dll, version 6.0.6002.18327, time stamp 0x4cb7341c, exception code 0xc0000135, fault offset 0x0006f51f, process id 0x1c90, application start time 0x01cceeb9d476028b. 

 

Cause

Symantec Private Branch Exchange service is missing critical dll files.


Resolution

Please call Veritas Technical Support for more assistance with this issue.

It may be possible to correct the Veritas Private Branch Exchange with a "repair" installation option available in the Add/Remove Programs for Storage Foundation for Windows (Server Components).


Applies To

SFW / SFW HA v5.x

Issue/Introduction

Unable to connect to the VERITAS Enterpise Administrator (VEA) UI, a pop up shows "Could not connect to server. Server may be down" This error may be seen if the Veritas Private Branch Exchange service which the VEA service depends on fails to start.  Check to see if this service has started.  If it fails to start it may show the application fault shown below.    
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