Error Message

VCS One ERROR V-97-18-24575 Error occurred while authenticating the User.

Apparently, there were not enough open descriptors available so when a lot of authentication or heartbeat requests came in, it would not be handled by the PM. Increasing the number of open descriptors is supposed to fix the issue

First checked the setting for the number of open files for the root user,

# ulimit -a

It is set to 1024.
Engineering asked to have it increased to 10000.

# ulimit -n 10000

Modified /opt/VRTSvcsone/bin/vcsoned,

- added line: 'ulimit -n 10000'

Then the PM was restarted.

Also need to change this setting in the gui.
Edited /opt/VRTSvcsone/web/haweb.
Added line,

ulimit -n 10000

Restarted VCSOne web service group.
Also set the ulimits on the second PM node.