A application based/GenericService resource fails to probe in VCS Java Console
Article ID: 100030445
Updated On:
Description
Error Message
The '' service is in STARTED state but is not running under the context of Virtual Server 'XXX'
Cause
While an application or GenericService is clustered using Veritas Cluster Server (VCS), it needs to be started/stopped using its corresponding resource in VCS, so that VCS can monitor the actual state of the service.
This error gets reported when the clustered service is started directly from the Windows Services Console instead of doing an "Online" operation for its resource in VCS.
Resolution
To address this issue, perform below steps :
1) Set the "Startup Type" for the service from the Windows Services Console (services,msc) to Manual.
2) Stop the service from the Windows Services Console.
NOTE: Stopping the service may cause application outage and hence should only be performed under approved downtime windows.
3) Right click its corresponding resource in VCS Java Console and select "Probe" .This should clear the red question mark from the resource.
4) Now, perform "Online" for the resource.
5) Once it has come online in VCS Java Console, confirm that the service reports as Started in services.msc.
Issue/Introduction
A application based/GenericService resource fails to probe in VCS Java Console
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