Unable to online the Enterprise Vault services (EV) when clustered by Storage Foundation for Windows High Availability (SFW HA)

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Article ID: 100030765

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Description

Error Message

Event ID: 4212

Type: Warning

Source: Enterprise Vault

Description: Enterprise Vault is configured in a cluster. You must use the cluster software to bring the service online.

The service cannot be started using the Windows Service Control Manager. The service will now stop.

 

Event ID: 6012

Type: Error

Source: AgentFramework

Description: GenericService:VaultGroup-EnterpriseVaultAdminService:online:Failed to wait for the service 'EnterpriseVaultAdminService' to start. Error = 1. 

 

Cause

EV services are starting in the context of the local node, rather than the context of the virtual name.  Confirm the setting for UseVirtualName which means that SFW HA will start the service in the context of the Lanman resource.  From the command line enter:

C:\>hares -display EVSG-EnterpriseVaultAdminService -attribute UseVirtualName
#Resource                        Attribute         System     Value
EVSG-EnterpriseVaultAdminService UseVirtualName    global     0

 

where EVSG-EnterpriseVaultAdminSerivce is the name of the EV service. 

Resolution

Modify the cluster configuration for the EnterpriseVaultAdminService so that the UseVirtualName is set to true.

Click on the resource in the SFW HA cluster explorer, on the properties tab set UseVirtualName to true.


Applies To

EV

SFW HA

Issue/Introduction

When clustered EV expects to be started by the cluster, however on occassion it might not detect that it is started by the cluster.  This issue can be tested by onlining the EV Admin Service via the cluster with the child resources online.  If the resource faults, check the Application event viewer.
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