Vxio reinstall returns "InstallRootEnumeratedDriver()!UpdateDriverForPlugAndPlayDevices FAILURE: (0xe0000234)"

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Article ID: 100031100

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Updated On:

Description

Error Message

InstallRootEnumeratedDriver()!UpdateDriverForPlugAndPlayDevices FAILURE: (0xe0000234)


If performing a manual install of the vxio driver, the following error will be returned:

 


If investigating a vxio driver install issue during the product install, the following driver install file will show the following error:

Windows 2003 = \windows\setupapi.log
Windows 2008/2012 = \windows\inf\setupapi.dev.log

     inf:                          {Install Inf Section [VXIO_INST.Services]}
     inf:                               AddService=vxio,0x00000002,VMBUS_Service_Instx86  (vxio.inf line 80)
     inf:                               ServiceType=0x1  (vxio.inf line 84)
     inf:                               StartType=0x0  (vxio.inf line 85)
     inf:                               ErrorControl=0x1  (vxio.inf line 86)
     inf:                               ServiceBinary=C:\Windows\system32\DRIVERS\vxio.sys  (vxio.inf line 87)
     cpy:                               CopyFile: 'C:\Windows\LastGood\system32\DRIVERS\vxio.sys'
     cpy:                                     to: 'C:\Windows\system32\DRIVERS\SET5CBB.tmp'
!!!  dvi:                               Add Service: Binary 'C:\Windows\system32\DRIVERS\vxio.sys' for service 'vxio' is not compatible and has been reverted.
!!!  inf:                          {Install Inf Section [VXIO_INST.Services] exit(0xe0000234)}
!!!  inf:                          Error 0xe0000234: Driver is not intended for this platform.
!!!  dvi:                          Error while installing services.
!!!  dvi:                          Error 0xe0000234: Driver is not intended for this platform.
!!!  dvi:                          Cleaning up failed installation
!!!  dvi:                          Error 0xe0000234: Driver is not intended for this platform.
     dvi:                     {Install DEVICE exit (0xe0000234)}
!!!  dvi:                     Cleaning up failed installation (e0000234)
!!!  dvi:                Default installer: failed!
!!!  dvi:                Error 0xe0000234: Driver is not intended for this platform.

Cause

Driver signing settings are preventing install.

Resolution

Server 2008/2012

1. Run gpedit.msc

2. Browse to  User Configuration --> Administrative Templates --> System --> Driver Installation --> Code signing for drivers

3. Select Enable and set Options to Ignore

 

4. Reinstall vxio (follow steps in related articles)

 

Server 2003

1. Right click My Computer --> Properties

2. Hardware tab

3. Driver Signing

4. Set action to Ignore

5. Reinstall vxio following steps provided in article: https://veritas.my.salesforce.com/ka8j00000008PUB
 

Note: You may see the following prompt when running "instpnp I vxio.inf root\vxio"

Choose "Install this driver software anyway" to complete the install.

 

 

Issue/Introduction

Vxio driver install returns "InstallRootEnumeratedDriver()!UpdateDriverForPlugAndPlayDevices FAILURE: (0xe0000234)"