Error Message

CPI ERROR V-9-40-6724 Kernel Release 2.6.32-642.el6.x86_64 is detected on server101, which is not supported for this product

Beginning with SF 6.1, the installer checks with Veritas SORT (https://sort.veritas.com) to determine kernel compatibility.

1. If the new kernel version is found within the SORT support matrix, the installer downloads the support matrix information and continues the installation.
2. If the installer determines that additional patches are required, it downloads them and continues with the installation.

The installation will fail if Internet connectivity is unavailable and it is unable to confirm compatibility.

You can check SORT to verify that the kernel is supported by the version of InfoScale, or SF, that you are installing:
https://sort.veritas.com/platformlookup


If necessary, the installer can be run without doing the checks by using the following syntax:

# installer -noipc -ignorechecks

• The -noipc option is used to prevent the installer from making outbound network calls to Veritas SORT.
• The -ignorechecks  bypasses all of the checks and continues the installation.

Note: Patch 7.1.0.100 has been released to resolve SORT connectivity problems. You can install the 7.1, along with 7.1.0.100, by using this command: 

# ./installer -patch_path /var/tmp/7.1.0.100

After installing the patch, you will receive this warning during installations:

CPI WARNING V-9-0-0 Kernel Release 2.6.32-642.el6.x86_64 is detected on server101, which is not recognizable by the installer. It is strongly recommended to check
it on SORT (https://sort.veritas.com) before continue.

The InfoScale, or Storage Foundation (SF), installation fails with "CPI ERROR V-9-40-6724," even though the Release Notes show that the kernel version is supported.