V-16-10051-10503 and V-16-2-13077 appear when trying to bring a Fileshare resource offline

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Article ID: 100033443

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Updated On:

Description

Error Message

Because there is a network outage. The following error messages can be seen in Windows system event log:
 
Log Name:      System
Event ID:      4
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Description:
Broadcom NetXtreme Gigabit Ethernet: The network link is down.  Check to make sure the network cable is properly connected.

Log Name:      System
Source:        LLT
Event ID:      2
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Description:
LLT INFO V-14-1-10205 link 0 (Adapter0) node 2 in trouble


Log Name:      System
Source:        LLT
Event ID:      2
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Description:
LLT INFO V-14-1-10205 link 0 (Adapter0) node 0 in trouble

The following error messages can be seen in VCS engine log:

VCS ERROR V-16-10051-10503 FileShare:FS_FILESHARE:clean:Failed to initialize permissions. [26:1]
VCS ERROR V-16-2-13077 Thread(3648) Agent is unable to offline resource(FS_FILESHARE). Administrative intervention may be required.

Cause

The FQDN (Domain.com) does not get cached in situations when the network is disabled or disconnected. The NetBIOS entry gets cached instead.

Resolution

Use fully qualified account names (for example, domain_name.com\user_name ) instead of  domain_name\user_name .

Here is an example of FileShare configuration in main.cf. veritas.test.com\\administrator should be instead of veritas\\administrator

FileShare share (
        Critical = 0
        PathName = "\\share"
        ShareName = share
        LanmanResName = Test_server_Lanman
        MountResName = Test_server_sg-MountV
        UserPermissions = { Everyone = READ_ACCESS,
             "veritas.test.com\\administrator" = FULL_CONTROL}
     )

Issue/Introduction

The Fileshare resource offline process fails if the UserPermissions are specified with the format FQDN\username in situations where the network gets disabled or disconnected.
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