Error Message

In Windows Service Control Manager (start > run > services.msc), the Veritas Enterprise Administrator Service will report its status as Starting

The error below is reported in the vdid.log which is found in %vmpath%Logs directory:

vxcadisk.c:get_addrunit_id: Failed to form Disk VDID as no LunSrNo. vdid_err 1007

With HP 3PAR array firmware version 3.1.3 or earlier, the LUN serial number is available in a standard SCSI Inquiry. However, for the same array with a firmware version greater than 3.1.3, the LUN serial number is now available on SCSI page #83 inquiry only.

The SFW HP 3PAR VDID library (3pardata.dll) is not updated to fetch the serial numbers from SCSI page #83 inquiry and as a result, the HP 3PAR VDID library fails to claim the LUNs. This results in the Veritas Enterprise Administrator service hanging in a 'starting' state.

Due to the VDID naming convention, the SFW VDID libraries (veritas.dll and the vxcadisk.dll) face a conflict to claim the LUNs.

A supported hotfix has been made available for this issue. Please contact Veritas Technical Support to obtain this fix. 

 

After installation of Veritas InfoScale for Windows, the Veritas Enterprise Administrator Service (vxsvc) hangs on startup.

Note: This problem is only observed with InfoScale version 7.2, and when storage provisioned to the server is from an HP 3PAR array.

ETrack: 3908367