System verification fails during Veritas InfoScale install.

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Article ID: 100033774

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Description

Error Message

Installer GUI:  
V-72-0-3 The system cannot find the path specified

V-72-0-3 The system cannot find the path specified

VPITrace:  
 
[2017/03/14 20:53:15 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0506] Node passed and node length
[2017/03/14 20:53:15 VPI DBG_1 Discovery.cpp:Function LogMessage :0448] GetTempDirectory called
[2017/03/14 20:53:15 VPI DBG_1 Discovery.cpp:Function LogMessage :0448] Machine Name 
[2017/03/14 20:53:15 VPI DBG_1 Discovery.cpp:Function LogMessage :0448] GetRegistryValue returned  %USERPROFILE%\AppData\Local\Temp
[2017/03/14 20:53:15 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0545] tempPath is %USERPROFILE%\AppData\Local\Temp 
[2017/03/14 20:53:15 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0552] remotePath is %USERPROFILE%\AppData\Local\Temp 
[2017/03/14 20:53:15 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0582] Before copying file ex 
[2017/03/14 20:53:15 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0588] Copy file ex returned error 3
 
    where :
 
C:\>err 3
  ERROR_PATH_NOT_FOUND         winerror.h
# The system cannot find the path specified.

Cause

The installer cannot locate the temporary directory under the %USERPROFILE%
 
User-added image

Resolution

Change the "TEMP" and "TMP" system variables from "%USERPROFILE%\AppData\Local\Temp" to "%SystemRoot%\TEMP
 
User-added image
The verification now completes, VPITrace logs:
 
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0506] Node passed and node length
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function LogMessage :0448] GetTempDirectory called
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function LogMessage :0448] Machine Name 
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function LogMessage :0448] GetRegistryValue returned  %SystemRoot%\TEMP
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function LogMessage :0448] Machine Name 
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0545] tempPath is C:\Windows\TEMP 
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0552] remotePath is C:\Windows\TEMP 
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0582] Before copying file ex 
[2016/12/20 17:25:35 VPI DBG_1 Discovery.cpp:Function DiscoverNew :0603] deleting remote file is C:\Windows\TEMP\discovery_result.xml 

 

Issue/Introduction

During the system verification step of the Veritas InfoScale 7.2 install, the selected host is shown with "Failed" status with the following error:
 
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