Server rebooted with Kernel_Abend message in syslog.

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Article ID: 100041435

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Updated On:

Description

Error Message

No Messages from Engine log of VCS.

Syslog show below information...

---------------------------------------------------------------------------
LABEL:          KERNEL_ABEND
IDENTIFIER:     0975DD6C

Date/Time:       Tue Dec 19 07:49:22 2017
Sequence Number: 10919
Machine Id:      XXXXXXXXXXX
Node Id:         XXXXXXXXXXX
Class:           S
Type:            PERM
WPAR:            Global
Resource Name:   ABEND

Description
KERNEL ABNORMALLY TERMINATED

Probable Causes
SOFTWARE PROGRAM

Failure Causes
SOFTWARE PROGRAM

        Recommended Actions
        OBTAIN DUMP
        CONTACT APPROPRIATE SERVICE REPRESENTATIVE

Detail Data
ABEND CODE
EEEE 0000 9676 A093 
ABEND DETAIL
F000 0000 2FFC FF00 
ABEND CALLER
0000 0000 0004 B76C 
MACHINE STATE REGISTER, MSR
8000 0000 0002 1032 
---------------------------------------------------------------------------

Cause

No Veritas Stack information Found in crashdump.

Resolution

Advised customer to open a case with OS Vendor.

OS Vendor confirmed that the root cause for the issue is U block corruption. The U-block area of the process which is getting created is in corrupted state, which resulted in system crash while operating on the process address space during exec.

This issue can be worked around by tuning the following tunable:

# vmo -r -o vmm_mpsize_support=2

This issue can be fixed by applying the APAR IV99101.

Note :  Do not Ask Customer to Apply the APAR without confirmation with IBM Support.

Server got rebooted

Issue/Introduction

Server Crash is observed with Kernel_abend message with Veritas Infoscale Enterprise 7.1 on AIX 7.2TL1SP2