Error v-76-58645-76 when trying to reactivate a volume

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Article ID: 100043717

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Updated On:

Description

Error Message

v-76-58645-76

Internal Error: Operation requires a disabled volume.

Cannot open handle to the snapshot volume.

Cause

PnP/Volume arrival issues

Resolution

Perform below steps to resolve the volume arrival issues.

1. Browse to Device Manager and enable "Show Hidden Devices".

2. Under the list of "Other Devices", uninstall "Unknown Devices".

3. Perform "Scan for hardware changes" in the Device Manager and confirm no more "Unknown Devices" are reported.

4. From elevated command prompt, run the command "vxassist rescan".

5. In Veritas Enterprise Administration (VEA), the Missing or Stopped should now be available in a Healthy state and the Tasks bar in VEA should log a success event for "Processed device arrival" against each of the problem volumes.

6. You can then assign a drive letter to them and check the contents of the volume(s).

Issue/Introduction

Any attempts to reactivate this "Missing" or "Stopped" volume(s) fails with an internal error.