Installations/Upgrades of older Storage Foundation/InfoScale versions failing due to a certificate error when accessing sort.symantec.com to download required patches.
Article ID: 100044501
Updated On:
Description
Error Message
CPI ERROR V-9-0-0 Failed to connect to SORT (https://sort.symantec.com).
Cause
The issue is caused by older CPI packages using the sort.symantec.com address. As Veritas is now no longer part of Symantec, the new address is https://sort.veritas.com.
Resolution
The following workaround can be used in the event that this issue is encountered during an upgrade/installation:
1. Connect to the sort.veritas.com and locate the required patch under Downloads/Patches and download it to the system(s) to be upgraded/installed.
2. The patch can then be included as part of the upgrade/installation by using the patch_path option to specify the patch's location with the installer script.
eg.
./installmr -base_path /dvd1-redhatlinux/rhel7_x86_64 -require /root/patches/CPI_6.2.1_P11.pl -patch_path /root/patch
If planning an upgrade/installation, the Knowledge Base/Kernel Lookups option on the sort.veritas.com page can be used to identify and download any required patches in advance.
Issue/Introduction
Installations/Upgrades of older Storage Foundation/InfoScale versions failing due to a certificate error when accessing sort.symantec.com to download required patches.
All versions prior to InfoScale 7.2 cross-platform are affected.
For example:
SF 6.2.1 on rhel7.5 requires the sfha-rhel7.5_x86_64-Patch-6.2.1.600 patch bundle.
During the installation:
./installmr -base_path /dvd1-redhatlinux/rhel7_x86_64 -require /root/patches/CPI_6.2.1_P11.pl
Symantec Storage Foundation and High Availability Solutions 6.2.1 Install Program
Copyright (c) 2015 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
The Licensed Software and Documentation are deemed to be "commercial computer software" and "commercial computer software documentation" as defined in FAR Sections 12.212 and DFARS Section 227.7202.
Logs are being written to /var/tmp/installmr-201811281146gGg while installmr is in progress.
Symantec Storage Foundation and High Availability Solutions 6.2.1 Install Program
Symantec Product Version Installed on systemA Licensed
================================================================================
Symantec Licensing Utilities (VRTSvlic) are not installed due to which products and licenses are not discovered.
Use the menu below to continue.
Task Menu:
P) Perform a Pre-Installation Check I) Install a Product
G) Upgrade a Product ?) Help
Enter a Task: [P,I,G,?] I
Symantec Storage Foundation and High Availability Solutions 6.2.1 Install Program
1) Symantec Dynamic Multi-Pathing (DMP)
2) Symantec Cluster Server (VCS)
3) Symantec Storage Foundation (SF)
4) Symantec Storage Foundation and High Availability (SFHA)
5) Symantec Storage Foundation Cluster File System HA (SFCFSHA)
6) Symantec Storage Foundation for Oracle RAC (SF Oracle RAC)
7) Symantec ApplicationHA (ApplicationHA)
b) Back to previous menu
Select a product to install: [1-7,b,q] 5
This Symantec product may contain open source and other third party materials that are subject to a separate license. See the applicable Third-Party Notice at http://www.symantec.com/about/profile/policies/eulas
Do you agree with the terms of the End User License Agreement as specified in the
storage_foundation_cluster_file_system_ha/EULA/en/EULA_SFHA_Ux_6.2.pdf file under
/dvd1-redhatlinux/rhel7_x86_64? [y,n,q,?] y
Symantec Storage Foundation Cluster File System HA 6.2.1 Install Program
1) Install minimal required rpms - 587 MB required
2) Install recommended rpms - 887 MB required
3) Install all rpms - 889 MB required
4) Display rpms to be installed for each option
Select the rpms to be installed on all systems? [1-4,q,?] (2) 3
Enter the system names separated by spaces: [q,?] (systemA systemB)
Symantec Storage Foundation Cluster File System HA 6.2.1 Install Program
systemA systemB
Logs are being written to /var/tmp/installmr-201811281146gGg while installmr is in progress
Verifying systems: 100%
Estimated time remaining: (mm:ss) 0:00 8 of 8
Checking system communication ...................................................................................... Done
Checking release compatibility ..................................................................................... Done
Checking installed product ......................................................................................... Done
Checking platform version .......................................................................................... Done
Checking prerequisite patches and rpms ............................................................................. Done
Checking file system free space .................................................................................... Done
Checking product licensing ......................................................................................... Done
Performing product prechecks ....................................................................................... Done
The following patch for InfoScale product will be downloaded and installed:
sfha-rhel7.5_x86_64-Patch-6.2.1.600
System verification checks completed
The following errors were discovered on the systems:
CPI ERROR V-9-0-0 Failed to connect to SORT (https://sort.symantec.com), the patch sfha-rhel7.5_x86_64-Patch-6.2.1.600 is required to deploy this product.
Symantec Storage Foundation and High Availability Solutions 6.2.1 Install Program
Copyright (c) 2015 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
The Licensed Software and Documentation are deemed to be "commercial computer software" and "commercial computer software documentation" as defined in FAR Sections 12.212 and DFARS Section 227.7202.
Logs are being written to /var/tmp/installmr-201811281146gGg while installmr is in progress.
Symantec Storage Foundation and High Availability Solutions 6.2.1 Install Program
Symantec Product Version Installed on systemA Licensed
================================================================================
Symantec Licensing Utilities (VRTSvlic) are not installed due to which products and licenses are not discovered.
Use the menu below to continue.
Task Menu:
P) Perform a Pre-Installation Check I) Install a Product
G) Upgrade a Product ?) Help
Enter a Task: [P,I,G,?] I
Symantec Storage Foundation and High Availability Solutions 6.2.1 Install Program
1) Symantec Dynamic Multi-Pathing (DMP)
2) Symantec Cluster Server (VCS)
3) Symantec Storage Foundation (SF)
4) Symantec Storage Foundation and High Availability (SFHA)
5) Symantec Storage Foundation Cluster File System HA (SFCFSHA)
6) Symantec Storage Foundation for Oracle RAC (SF Oracle RAC)
7) Symantec ApplicationHA (ApplicationHA)
b) Back to previous menu
Select a product to install: [1-7,b,q] 5
This Symantec product may contain open source and other third party materials that are subject to a separate license. See the applicable Third-Party Notice at http://www.symantec.com/about/profile/policies/eulas
Do you agree with the terms of the End User License Agreement as specified in the
storage_foundation_cluster_file_system_ha/EULA/en/EULA_SFHA_Ux_6.2.pdf file under
/dvd1-redhatlinux/rhel7_x86_64? [y,n,q,?] y
Symantec Storage Foundation Cluster File System HA 6.2.1 Install Program
1) Install minimal required rpms - 587 MB required
2) Install recommended rpms - 887 MB required
3) Install all rpms - 889 MB required
4) Display rpms to be installed for each option
Select the rpms to be installed on all systems? [1-4,q,?] (2) 3
Enter the system names separated by spaces: [q,?] (systemA systemB)
Symantec Storage Foundation Cluster File System HA 6.2.1 Install Program
systemA systemB
Logs are being written to /var/tmp/installmr-201811281146gGg while installmr is in progress
Verifying systems: 100%
Estimated time remaining: (mm:ss) 0:00 8 of 8
Checking system communication ...................................................................................... Done
Checking release compatibility ..................................................................................... Done
Checking installed product ......................................................................................... Done
Checking platform version .......................................................................................... Done
Checking prerequisite patches and rpms ............................................................................. Done
Checking file system free space .................................................................................... Done
Checking product licensing ......................................................................................... Done
Performing product prechecks ....................................................................................... Done
The following patch for InfoScale product will be downloaded and installed:
sfha-rhel7.5_x86_64-Patch-6.2.1.600
System verification checks completed
The following errors were discovered on the systems:
CPI ERROR V-9-0-0 Failed to connect to SORT (https://sort.symantec.com), the patch sfha-rhel7.5_x86_64-Patch-6.2.1.600 is required to deploy this product.
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