Error Message

The following popup error appears when attempting to start the VEA service from the Service Control Manager:

Windows could not start the Veritas Enterprise Administrator Service service on Local Computer.

Error 1067: The process terminated unexpectedly.

The Application Event Log reports the following error:

Log Name:      Application
Source:        VxSvc_sysprov
Event ID:      7012
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <server_name>
Description:
The product on the computer <server_name> contains no valid license.     

The vxisis.log file at %VBS_MESSAGES_DIR%\VERITAS Object Bus\logs reports the following error:

LoadProvider: loading provider sysprov from location C:\Program Files\Veritas\Veritas Volume Manager\providers\sysprov.dll
SetLicenseDir(C:\Program Files (x86)\Common Files\VERITAS Shared\VRTSlic\lic) licRet=9
vmlicense: BuildLicenseKeyList: GetLicenseKeys returned result: 9, nKeys: 0
VxAP: Alert Received [ topic    = event.alert.sysprov.license.invalid ]
VxAP: Alert Received [ Severity = 2 ]
vmlicense: BuildLicenseKeyList: VxSvc Service recovery options have been changed to "Take No Action" to avoid restart...Service will exit now.

The issue occurs if either the Permanent or the Keyless xxxx.slf file is missing from the %CommonProgramFiles(x86)%\Veritas Shared\vrtslic\lic folder.

The vxlicinstupgrade.exe command line utility will need to be run in order to properly install the license. Once complete, the vxsvc service will start successfully.

Permanent License Option
If using a permanent key, locate the xxxx.slf license key file as this will be necessary to proceed.

1. Open a command prompt (Run as Administrator)

2. Run command: vxlicinstupgrade.exe -k ""

Example: vxlicinstupgrade.exe -k "E:\Temp\A36349653_QTY10_VRTS_IS_7_4_STOR_WIN_LIC_6779024853.slf"

3. Run command: net start vxsvc

The Veritas Enterprise Administrator Service should now successful start.

Keyless License Option
If using the Keyless option, there is a  xxx_KL.slf file in the %CommonProgramFiles(x86)%\Veritas Shared\vrtslic\db directory. There will be a key for the 4 different InfoScale install options:

- INFOSCALE_AVAIL (Availability)
- INFOSCALE_ENT (Enterprise)
- INFOSCALE_FND (Foundation)
- INFOSCALE_STOR (Storage)

If unsure of the specific product installed, open Programs and Features (start > run > appwiz.cpl) and the Veritas InfoScale product will provide this detail.

Example of the Storage Product install:

1. Open a command prompt (Run as Administrator)

2. Run command: vxlicinstupgrade.exe -k ""

Example: vxlicinstupgrade.exe -k "C:\Program Files (x86)\Common Files\Veritas Shared\vrtslic\db\INFOSCALE_STOR_WIN_KL.slf"

3. Run command: net start vxsvc

The Veritas Enterprise Administrator Service should now successful start.

For more information on the vxlicinstupgrade utility, please refer the documentation at Managing InfoScale licenses