License key is invalid

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Article ID: 100046896

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Updated On:

Description

Error Message

V-72-12-15

The License key is invalid.

Provide a license key that is applicable for the product being installed.

Cause

InfoScale validates the license key against the product being installed.  If the license key is for InfoScale Enterprise, it will give the above error when trying to install InfoScale Foundation, InfoScale Storage or InfoScale VCS.  The key will only work for the product tier that it was created for.

Resolution

Install an InfoScale product that matches the license key available (AKA InfoScale Enterprise product needs an InfoScale Enterprise license key.)  If the Enterprise product isn't what is needed, then obtain a license key that matches the product being installed (AKA obtain a InfoScale Foundation license key to install the InfoScale Foundation product.)

Issue/Introduction

When install the InfoScale product and providing a license key, the key gives an error during validation process