System extension error reported for VEA

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Article ID: 100047876

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Description

Error Message

The following error message is logged.

"The system is not responding as expected. Disconnecting from host"....

Cause

This issue occurs when the reparse points/symlinks for ProgramData are pointing to a drive which no longer exists. 

Resolution

Use the following command to list all symlinks and directory junctions for entire C: volume(where OS & application is installed)-

DIR /AL /S C:\

Where-

  • /A : Displays all files with a specific attribute
  • L: Specifies Reparse Points (symlinks and directory junctions)
  • /S: Recursive search to find files and folders in and within specified directory

Check if all the Reparse Points related to OS and application are pointing to right location and not to a location which doesn't exists.

For instance, in following screenshot, C:\ProgramData\Application Data is pointing to E:\ProgramData which does not exist. 

 

2. This is a configuration issue at the OS level beyond scope of Veritas support. Involve the Operating System team to help rebuild the junction points to point to the C: drive following which the VEA login issue would be resolved.

Issue/Introduction

When attempting a login locally to Veritas Enterprise Administrator (VEA) for Veritas Infoscale Storage/Enterprise products, a "System Extension error" is reported preventing login. Any attempts to login to the problem server from another host by a remote connection works.
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