Error Message

Windows Services will show the following when trying to start the Veritas InfoScale Operations Manager Database service:

• The Veritas InfoScale Operations Manager Database service service on Local Computer started and then stopped.

Windows System Event: Service Control Manager

• The Veritas InfoScale Operations Manager Database service service entered the stopped state.

Windows Application Event: PostgreSQL

• FATAL: database files are incompatible with server

There are two causes for this issue:

1. VIOM Database is installed in non-default location
2. Upgrade was performed with an account other than local 'Administrator' leading to permission errors

Veritas Engineering has created a patch to resolve the issue post-upgrade. 

https://www.veritas.com/content/support/en_US/downloads/update.UPD281425

Please follow the steps in ReadMe to run the patch and bring Veritas InfoScale Operations Manager Database Service online.