Error Message

Windows Services will show the following when trying to start the Veritas InfoScale Operations Manager Database service:

• The Veritas InfoScale Operations Manager Database service service on Local Computer started and then stopped.

Windows System Event: Service Control Manager

• The Veritas InfoScale Operations Manager Database service service entered the stopped state.

Windows Application Event: PostgreSQL

• FATAL: database files are incompatible with server

There are two causes for this issue:

1. VIOM Database is installed in non-default location
2. Upgrade was performed with an account other than local 'Administrator' leading to permission errors

A hotfix is now available for this issue to resolve the issue post-upgrade. 

Please follow the steps in the ReadMe to run the patch and bring Veritas InfoScale Operations Manager Database Service online.

Veritas InfoScale Operations Manager (VIOM) Database Service cannot start after successful upgrade to 7.4.2 on Windows Management Server