Veritas InfoScale Operations Manager (VIOM) Database Service cannot start after successful upgrade to 7.4.2 on Windows Management Server

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Article ID: 100049086

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Updated On:

Description

Error Message

Windows Services will show the following when trying to start the Veritas InfoScale Operations Manager Database service:

  • The Veritas InfoScale Operations Manager Database service service on Local Computer started and then stopped.

Windows System Event: Service Control Manager

  • The Veritas InfoScale Operations Manager Database service service entered the stopped state.

Windows Application Event: PostgreSQL

  • FATAL: database files are incompatible with server

Cause

There are two causes for this issue:

  1. VIOM Database is installed in non-default location
  2. Upgrade was performed with an account other than local 'Administrator' leading to permission errors

Resolution

A hotfix is now available for this issue to resolve the issue post-upgrade. 

Please follow the steps in the ReadMe to run the patch and bring Veritas InfoScale Operations Manager Database Service online.

Issue/Introduction

Veritas InfoScale Operations Manager (VIOM) Database Service cannot start after successful upgrade to 7.4.2 on Windows Management Server