Server reports as REJECTED when attempting to add from the Veritas Cluster Configuration Wizard

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Article ID: 100049231

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Description

Error Message

The wizard will report an error as below

System             Status

       Rejected

 

The server details in the Wizard will report below

-System can be pinged

-WMI connection succeeded

-Ensure that the administrative shares are enabled and accessible on the network

 

When running the command net share on the REJECTED server, the output would be empty 

 

While the output for command net share from the server reporting as ACCEPTED, will report the admin shares (C$, admin$ and IPC$) as below

 

Further, if an attempt is made to access admin shares for the node reporting as REJECTED, it will give the below error

Windows cannot access \\\admin$

 

Cause

The access to admin shares (C$, admin$ and IPC$) are blocked for the problem server.

 

Resolution

1. Confirm there is no firewall enabled between the two nodes.

2. If Windows firewall is enabled, check if the rule under Inbound Rules for File and Printer Sharing (SMB-in) is enabled.

3. Check for the key AutoShareServer at the location HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters has the value set to 1. 

The value if set to 0, removes access to administrative shares 

Post setting the value to 1, a reboot is needed for the change to take effect. 

References:https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/remove-administrative-shares

4. Once reboot is completed, the net share command will now discover the admin shares. 

5. Run VCW and it should now accept the problem server.

 

 

 

Issue/Introduction

When attempting to add a server to the system list in the Veritas Cluster Configuration Wizard (VCW), it fails during the validation and reports as Rejected. This would occur if the VCW is run from partner node or from itself.