Various Enterprise Vault errors when attempting to retrieve from remote partitions on Veritas Cluster Services (VCS).
Article ID: 1000497401
Updated On:
Description
Error Message
The event logs may show errors similar to the folllowing:
Type : Error
Event : 6882
Source : Enterprise Vault
Category : Storage Online
Computer : evserver1.ev.local
Description:
Unable to complete retrieval request
Reason: The target account name is incorrect. (0x80070574)
Vault: User1
Vault Id: 1F88C2F806ABFD245BFB7F2138DEF37921110000evcluster1
Item Id: 201901186236823~201710261126510000~Z~00D706CCEAD3D265743248D040B38F51
Reference: Vault/RI
Extended Item Info: 1F88C2F806ABFD245BFB7F2138DEF37921110000clusterevserver1+201901186236823~201710261126510000~Z~00D706CCEAD3D265743248D040B38F51+21++0+3+43118.03680555555900000+4248+35404++39847+39847+265545756+1+0+1+682?1+134+1917578825+0+10C3A316BF03651DD8789A5C026580F1+12+3+43075.09583333333300000+1+0+++0+0+0+0+1
Supplementary Info:
2021-03-01T16:01:46-03:00 ID: 7116
Failed to access file '\\EVCluster3\EVPartition01d70baa13838070$\2017\12-06\1\0C3\10C3A316BF03651DD8789A5C026580F1~86~724BEE49~00~1.DVSSP'.
Reason: The target account name is incorrect. (0x80070574) Operation: READ Reference: CNTFSStorageDeviceReader::LoadFile V-437-6882
Or
Type : Error
Event : 28998
Source : Enterprise Vault
Category : Storage Crawler
User : N/A
Computer : evserver1.ev.local
Description:
Retrieval of a saveset failed.
Reason: The target account name is incorrect. (0x80070574)
Saveset Id: 201605012091652~201511161709260000~Z~5100F41AAF32BD78C749893CFA1F69F1
Vault Id: 1CBB0C9BD44DB514BA1E7BEC12089C4401110000evcluster1
Index Sequence Number: 1
Internal Reference: Fetching Saveset for indexing
Cause
This issue is due to Lanman settings in VCS. The erroring process is attempting to access or reference a part on a partition on another Enterprise Vault Server and is unable to. In the event ID 6882 above we can see that the process is attempting to access a file on another cluster's partition (i.e. \\EVCluster3\EVPartition01d70baa13838070$). Attempts to access the partition outside of EV also fail. For instance from \\EVCluster1 attempting to browse to \\EVCluster3\EVPartition01d70baa13838070$ or any administrative share on EVCluster3 fail in a similar manner through Windows Explorer.
Resolution
To resolve this issue please see the following Tech Note:
https://www.veritas.com/content/support/en_US/article.100003800
Issue/Introduction
