Error Message

The event logs may show errors similar to the folllowing:

Type :        Error
Event :       6882
Source :      Enterprise Vault 
Category :    Storage Online
Computer :    evserver1.ev.local
Description:
Unable to complete retrieval request 
 
Reason:             The target account name is incorrect.  (0x80070574) 
Vault:              User1
Vault Id:           1F88C2F806ABFD245BFB7F2138DEF37921110000evcluster1 
Item Id:            201901186236823~201710261126510000~Z~00D706CCEAD3D265743248D040B38F51 
Reference:          Vault/RI 
Extended Item Info: 1F88C2F806ABFD245BFB7F2138DEF37921110000clusterevserver1+201901186236823~201710261126510000~Z~00D706CCEAD3D265743248D040B38F51+21++0+3+43118.03680555555900000+4248+35404++39847+39847+265545756+1+0+1+682?1+134+1917578825+0+10C3A316BF03651DD8789A5C026580F1+12+3+43075.09583333333300000+1+0+++0+0+0+0+1 
Supplementary Info: 
2021-03-01T16:01:46-03:00 ID: 7116
Failed to access file '\\EVCluster3\EVPartition01d70baa13838070$\2017\12-06\1\0C3\10C3A316BF03651DD8789A5C026580F1~86~724BEE49~00~1.DVSSP'.      

Reason: The target account name is incorrect.  (0x80070574)   Operation: READ   Reference: CNTFSStorageDeviceReader::LoadFile V-437-6882

Or 

Type :        Error
Event :       28998
Source :      Enterprise Vault 
Category :    Storage Crawler
User :        N/A
Computer :    evserver1.ev.local
Description:
Retrieval of a saveset failed. 
 
Reason: The target account name is incorrect.  (0x80070574) 
Saveset Id: 201605012091652~201511161709260000~Z~5100F41AAF32BD78C749893CFA1F69F1 
Vault Id:   1CBB0C9BD44DB514BA1E7BEC12089C4401110000evcluster1 
Index Sequence Number: 1 
Internal Reference: Fetching Saveset for indexing 

This issue is due to Lanman settings in VCS. The erroring process is attempting to access or reference a part on a partition on another Enterprise Vault Server and is unable to. In the event ID 6882 above we can see that the process is attempting to access a file on another cluster's partition (i.e. \\EVCluster3\EVPartition01d70baa13838070$). Attempts to access the partition outside of EV also fail. For instance from \\EVCluster1 attempting to browse to \\EVCluster3\EVPartition01d70baa13838070$ or any administrative share on EVCluster3 fail in a similar manner through Windows Explorer. 

To resolve this issue please see the following Tech Note: 

Link

Multiple errors related to retrieving from remote partitions on (VCS) will fail with a reason of "The target account name is incorrect. (0x80070574)".