V-16-10-97: Could not connect to the server using default credentials

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Article ID: 100049745

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Updated On:

Description

Error Message

V-16-10-97 Could not connect to the server using default credentials

Cause

If Secure Cluster mode is reconfigured, it will change the security key.

The new security key must be used to re-encrypt all the passwords that were encrypted earlier with the previous security key, else it fails to connect using the default credentials.

Hence, it will give a pop-up window requesting inputs such as username, password and the domain information as below.

Resolution

To change the security key, perform the below steps:


1)  Save the VCS configuration and make it writeable.

haconf -makerw


2) Run the following command:

vcsencrypt -gensecinfo -force


3) Save the VCS configuration and make it read only.

haconf -dump -makero

 

4) Login to the VCS Java Console should now work. 

Issue/Introduction

When attempting to login to Veritas Cluster Server (VCS) Java Console, it requests for username and password even though the console is configured for Single Sign-on (SSO)