Upgrade of Management Server to VIOM 7.4.2.500 fails with upgrading tasks never completing in the GUI
Article ID: 100052312
Updated On:
Description
Error Message
As per /var/opt/VRTSsfmh/logs/hf.log:
2021-12-17 12:15:40 [debug] 4453 update_mh: Failed to start DB: 256: Starting SFMdb...
su -habdbsync -c "pg_ctl -o "-p 5636" -w start -D "/var/opt/VRTSsfmcs/db/data" -l /var/VRTSsfmcs/db/data.dblog "
waiting for server to start.... stopped waiting
2021-12-17 12:15:45 [error] 4453 update_mh: postupgrade_db_pass - Failed to update dbpass for habdbsync : , please contact VERITAS Support.
2021-12-17 12:15:45 [error] 4453 update_mh: postupgrade_db_pass - Failed to update dbpass for habguest : , please contact VERITAS Support.
2021-12-17 12:15:45 [error] 4453 update_mh: postupgrade_db_pass - Failed to update dbpass for habgui : , please contact VERITAS Support.
2021-12-17 12:15:45 [debug] 4453 update_mh: Start Services if not running
2021-12-17 12:15:45 [debug] 4453 update_mh: Starting Service DB
2021-12-17 12:15:50 [debug] 4453 update_mh: Failed to start DB: 256: Starting SFMdb...
su -habdbsync -c "pg_ctl -o "-p 5636" -w start -D "/var/opt/VRTSsfmcs/db/data" -l /var/VRTSsfmcs/db/data.dblog "
Cause
Failure to upgrade was due to the following line having been commented in /etc/sudoers:
root ALL=(ALL) ALL
This had the effect of impacting sudo commands in the VIOM upgrade.
Resolution
Recovery requires a bespoke procedure. If affected, please raise a support case with Veritas.
Going forward, VIOM 8.0 will remove use of sudo, thereby avoiding this scenario.
Issue/Introduction
