Unable to probe VMWareDisks resource with "incorrect user name or password" or "Failed to decrypt password" error in the VMWareDisks_A.log

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Article ID: 100052535

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Updated On:

Description

Error Message

Error 1:
VCS ERROR V-16-10061-22503 VMwareDisks::monitor:Failed to login to ESX with error 'SOAP 1.1 fault: "":ServerFaultCode [no subcode] "Cannot complete login due to an incorrect user name or password."Detail:

or

Error 2:
VCS ERROR V-16-10061-22503 VMwareDisks::monitor:Failed to login to ESX ( ) with Error 'Failed to decrypt password ( ), error code:-2' 4) 

Cause

The cluster resource is unable to login to the ESX host due to a possible password change that has not been updated in the cluster, or an improperly encrypted password. 

Resolution

Error 1:
Confirm vSphere access to the host by trying to connect to vSphere UI via web browser on the cluster node using the username and password configured in VCS resource. If this connection is successful, then VMWareDisks will be able to probe. Any error in this connection should be investigated by the appropriate teams.

Error 2:

The password being used to login to ESX has changed or has not been properly encrypted. Run the vcsencrypt -agent command in order to encrypt the password to be used by the 

Issue/Introduction

Unable to probe VMWareDisks resources with password error(s) in the %VCS_HOME%\log\VMWareDisks_A.log file. This may also be seen as the VMNSDg resource failing to probe.
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