Description:

Steps to collect VRTSexplorer from within the InfoScale SDS Container and from Bastion node

1. Log in to the InfoScale SDS Driver Container:

   1. For Vanilla Kubernetes, run the following command from a Master node: 

      • kubectl exec -it -n infoscale-vtas -- /bin/bash

   2. For OCP-based setups, log in to the Bastion host and run the following commands from the Bastion host:
      
      Example:
      
      • oc exec -it -n infoscale-vtas -- /bin/bash
        Example: The POD name could vary as per environment

2. Run the following commands to create and enable swap file: 

   • dd if=/dev/zero of=/var/log/swapfile bs=1024 count=1000000; 

   • mkswap /var/log/swapfile; 

   • swapon /var/log/swapfile;

3. Run VRTSexplorer: 
   • /opt/VRTSspt/VRTSexplorer/VRTSexplorer
   • While running VRTSexplorer, specify log location at /var/log/ so that the explorer files are collected on host-mounted path
     Example:
     
4. After finishing the VRTSexplorer run, run the following commands to disable and remove the swapfile: 
   • swapoff /var/log/swapfile; 
   • rm -f /var/log/swapfile;

       5. From bastion node we need to collect another Veritas explorer in order to get the namespace logs.

        Customer can download and run the script as below , select yes when it asks for infoscale- vtas logs to be collected 

         https://sort.veritas.com/data/vos/collectors/sort_linux_x64.sh

•    Example from bastion node:
• 
• 
• 
• 

After collecting the logs, send both the explorers to Veritas Technical Support for review.