After upgrading Veritas InfoScale Storage 7.4.1 to 7.4.2 on Windows Server 2019, EMC disks are no longer visible in Veritas Enterprise Administrator if EMC PowerPath is installed on the system.

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Article ID: 100053797

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Updated On:

Description

Error Message

Messages similar to the following may be present in the vxisis.log under C:\Program Files\Veritas\VERITAS Object Bus\logs:

10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show, but EMC and registry key is set, so going to show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show, but EMC and registry key is set, so going to show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show, but EMC and registry key is set, so going to show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show, but EMC and registry key is set, so going to show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show, but EMC and registry key is set, so going to show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show, but EMC and registry key is set, so going to show
10/29/2020 12:42:49 PM:6276:CPnp: CreatePnpDisk - No Show
10/29/2020 12:42:49 PM:6276:Cpnp: CheckForEmcGateKeeper: not an EMC device. Skipping
10/29/2020 12:42:49 PM:6276:pnp - CheckForNALSIGateKeeper - not an NALSI device. Skipping

Cause

This issue occurs due to a change in the Veritas Volume Manager disk initialization process in InfoScale 7.4.2 as compared to that in InfoScale 7.4.1.

Resolution

 

"A supported hotfix has been made available for this issue. Please contact Infoscale Technical Support to obtain this fix."

Issue/Introduction

After upgrading Veritas InfoScale Storage 7.4.1 to 7.4.2 on Windows Server 2019, EMC disks are no longer visible in Veritas Enterprise Administrator if EMC PowerPath is installed on the system.