Error Message

When logging into the VIOM GUI, the error below will be reported:

Failed to login, Username or Password or Domain is incorrect

The cause relates to the /var/opt/VRTSsfmcs/conf/esmweb.cfg having 2 merged lines after the upgrade.

To fix the login issue, please follow below steps on the VIOM Management Server:

1) Take a backup of the /var/opt/VRTSsfmcs/conf/esmweb.cfg and edit it

2) Search for the JAVA_OPTS line

3) If the JAVA_OPTS line is merged with some other line, separate into 2 unique lines. In the below example, JAVA_OPTS line is merged with EATHOMEDIR.

JAVA_OPTS='-Xms1024m -Xmx2048m -XX:MaxPermSize=1024m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/opt/VRTSsfmcs/logs/webserverdump.log'EATHOMEDIR=/opt/VRTSsfmcs/sec

Separate the merged lines into new lines (and save the file), e.g.

JAVA_OPTS='-Xms1024m -Xmx2048m -XX:MaxPermSize=1024m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/opt/VRTSsfmcs/logs/webserverdump.log'

EATHOMEDIR=/opt/VRTSsfmcs/sec

4) Restart VIOM web service:

# /opt/VRTSsfmcs/bin/vomsc --restart web