Error Message

Upon logging in, error seen is:

Failed to login, Username or Password or Domain is incorrect

The 8.0.0.210 patch had introduced some incorrect ordering within the /var/opt/.VRTSsfmcs/conf/esmweb.cfg file on the VIOM Management Server. Note the EATHOMEDIR entry had been merged into the following line:

JAVA_OPTS='-Xms1024m -Xmx2048m -XX:MaxPermSize=1024m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/opt/VRTSsfmcs/logs/webserverdump.log'EATHOMEDIR=/opt/VRTSsfmcs/sec

It should have been placed as follows, such that the above line is split into 2 distinct lines:

INSTALLDIR=/opt/VRTSsfmcs/webgui
LOGDIR=/var/opt/VRTSsfmcs/logs
PROFILE=CentralExtension
EATHOMEDIR=/opt/VRTSsfmcs/sec
EATDATADIR=/var/opt/VRTSsfmcs/sec
.

JAVA_OPTS='-Xms1024m -Xmx2048m -XX:MaxPermSize=1024m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/opt/VRTSsfmcs/logs/webserverdump.log'

Before editing the file, take a copy of it. Once the file has been edited, restart the VIOM webserver:

/opt/VRTSsfmcs/bin/vomsc --restart web

Login for root should now work.

There are no plans to address this issue by way of a patch or hotfix in earlier versions of the software at the present time.  However, the issue has been addressed in the revision of the product specified at the end of this article. 
 
Please contact your Veritas Sales representative or the Veritas Sales group for upgrade information including upgrade eligibility to the release containing the resolution for this issue.

The issue is fixed in 8.0.0.220 (available on InfoScale Download Center here: https://downloads.infoscale.com/infoscale-operations-manager-and-license-management-service/REL836027/8.0.0.220?page=2&fileNumber=FILE560711&updateNumber=UPD981136)

root user cannot login to VIOM GUI after upgrade to 8.0.0.210

SW Download: UPD981136