Infoscale 7.4.2 installer fails if https_proxy variable is set
Article ID: 100054791
Updated On:
Description
Error Message
When attemptoing to install install Infoscale 7.4.2 and https_proxy variable is set the following errors are observed:
[root@server101 rhel7_x86_64]# ./installer
Can't load '/var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/auto/Net/SSLeay/SSLeay.so' for module Net::SSLeay: libssl.so.1.1: cannot open shared object file: No such file or directory at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/DynaLoader.pm line 193.
at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/IO/Socket/SSL.pm line 19.
Compilation failed in require at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/IO/Socket/SSL.pm line 19.
BEGIN failed--compilation aborted at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/IO/Socket/SSL.pm line 19.
Compilation failed in require at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/Net/HTTPS.pm line 25.
Can't load '/var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/auto/Crypt/SSLeay/SSLeay.so' for module Crypt::SSLeay: libssl.so.1.1: cannot open shared object file: No such file or directory at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/DynaLoader.pm line 193.
at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/Net/SSL.pm line 19.
Compilation failed in require at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/Net/SSL.pm line 19.
Compilation failed in require at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/Net/HTTPS.pm line 29.
Compilation failed in require at /var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/LWP/Protocol/https.pm line 8.
Compilation failed in require at (eval 1452) line 1.
Cause
https_proxy variable is set in environment
Example:
[root@server101 7.4.2]# export https_proxy=192.XXX.XX.XX
[root@server101 7.4.2]# echo $https_proxy
192.XXX.xx.xx
Resolution
Using Latest CPI with noipc it moves forward
####################################
[root@server101 rhel7_x86_64]# ./installer -noipc -require /var/tmp/cpi/patches/CPI_7.4.2_P31.pl
Veritas InfoScale Storage and Availability Solutions 7.4.2 Install Program
Copyright (c) 2020 Veritas Technologies LLC. All rights reserved. Veritas and the Veritas Logo are trademarks or registered trademarks of Veritas
Technologies LLC or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
The Licensed Software and Documentation are deemed to be "commercial computer software" and "commercial computer software documentation" as defined in FAR
Sections 12.212 and DFARS Section 227.7202.
Logs are being written to /opt/VRTStmp/installer-202301032305ZPp while installer is in progress.
Veritas InfoScale Storage and Availability Solutions 7.4.2 Install Program
Task Menu:
P) Perform a Pre-Installation Check I) Install a Product
C) Configure a Product Component G) Upgrade a Product
O) Perform a Post-Installation Check U) Uninstall a Product
L) License a Product S) Start a Product
D) View Product Descriptions X) Stop a Product
R) View Product Requirements ?) Help
Enter a Task:
[P,I,C,G,O,U,L,S,D,X,R,?]
####################################################################################
Other solution of the problem can be done by copying the attached file "SSLeay.a.doc" to mentioned location in the base installer path to fix the problem.
After extracting the 7.4.2 base bundle go the directory
Copy the attached file here and rename it from SSLeay.a.doc to SSLeay.a ( We donot need the .doc extension , it is just done to upload)
mv SSLeay.a.doc to SSLeay.a
Run the installer again it should not throw the error again.
Please contact Veritas support in case of any issues.
Example from test system
pwd
/var/tmp/7.4.2/dvd1-redhatlinux/rhel7_x86_64 ---- >>> This location could be different depending on where you chose to extract the 7.4.2 bundle
We copied the attached file in the TechNote on location /var/tmp/ on the server.
/var/tmp/SSLeay.a.doc
Copy the fle to location /var/tmp/7.4.2/dvd1-/redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/auto/Net/SSLeay
cp /var/tmp/SSLeay.a.doc /var/tmp/7.4.2/dvd1-/redhatlinux/rhel7_x86_64/perl/RHEL7x8664/lib/5.30.0/auto/Net/SSLeay ----- >>> This location could be different depending on where you chose to extract the 7.4.2 bundle
Rename the file
mv SSLeay.a.doc SSLeay.a
Rerun the installer ,it should not report the problem anymore.
Issue/Introduction
