Description

When upgrading your OS on an existing install of InfoScale or doing a fresh install of InfoScale, it is important to verify what Kernel/SRU/TL is supported and what additional patches are needed. Without the additional patches, the system/InfoScale could have issues or impaired functionality. The Kernel/SRU/TL lookup on SORT can assist with finding this information.

1. Go to SORT Kernel/SRU/TL Lookup
2. Select your Product version, Platform, and Platform version from the available selections at the top.
3. Scroll down or use your browser's search function to find the Kernel/SRU/TL in question.
4. Look in the right Patch column to review any required patches.
5. If there is a patch required, be sure to click on it to be taken to the Download Center.
6. In the patch details on Download Center, scroll to the bottom and see if there is a This update requires section. This section will have a link to a required patch, if necessary.
7. You can then install the product and all patches (if required) at the same time using Bundled installs by following this tech note: https://www.veritas.com/content/support/en_US/article.100052476.html

Note about required patches: The Kernel/SRU/TL page only shows the minimum patch required for that version. It does not show newer patches that have been released. You can review the latest patches at the Veritas Download Center. It is recommended to select your product type and version at the top, click Updates, followed by using the "Search updates" field to filter for OS version, such as RHEL7 or RHEL8, to identify OS and InfoScale specific patches.

Note about recommended CPI patch:  In addition to the required patches, Veritas always recommends using the CPI patch to install InfoScale. The CPI patch modifies the behavior of the installer for known issues and doesn't install patches itself. You can find the latest CPI patch by going to the Veritas Download Center, selecting your product and version at the top, clicking Updates, and then using the "Search Updates" field to search for CPI. CPI patches are not OS specific, but they are InfoScale version specific.

Example:

We want to install InfoScale Enterprise 7.4.2 on RHEL 8.7 with kernel 4.18.0-425.13.1 using the recommended CPI patch.

1. As per the Kernel/SRU/TL Lookup, it states we need the patch infoscale-rhel8.7_x86_64-Patch-7.4.2.3600

2. Clicking on the link to the required patch, we scroll to the bottom and we see that the This update requires section requires 7.4.2 Update5 patch for RHEL8 platform.

3. At the bottom of 7.4.2 Update5 patch for RHEL8 platform we see that no additional patches are required because of the lack of. This update requires a section

4. In addition, we've found the latest CPI patch for 7.4.2 as recommended to be used with every install.

5. To install it all together at the same time, we use a Bundled install:

   • ./installer -require /.pl -patch_path / -patch2_path

As a result of the above example, we find that InfoScale Enterprise 7.4.2 on RHEL 8.7 with kernel 4.18.0-425.13.1 requires 2 patches for a successful install. Additionally, we've found the latest CPI patch and installed it all together using a Bundled install.

** Please note that at the time this article was created, the above were the latest patches that was available. Always look out for the latest Cumulative Patch in the Download Center.