Error Message

Error vrtsAtAuthenticate 24604VCS ERROR V-16-1-53022 Broker (localhost) unable to authenticate user (username) : error = (14)

The issue is caused due to permission issues for /var/VRTSat_lhc folder for the required user.

If there is no write permission for non-root users, it will not allow to write the certificate for the required user and this will cause the error "Unable to authenticate users"

Below is an example of a permissions issue.

No certificate present for required user:

Hence, getting below error:

To address this issue, verify the permissions for /var/VRTSat_lhc folder for the required user and ensure it has write permission.

To add write permissions for the required user, change the permission to 1777 as shown below

It should now allow the non-root users to run HA commands:

It can also be confirmed that the certificate is created at /var/VRTSat_lhc folder for the required user.