During post-check after upgrade, installer script displays CollectorService not started

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Article ID: 100063089

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Updated On:

Description

Error Message

CPI ERROR V-9-30-1043 The following processes or drivers are not started on xxxxxxxxx: CollectorService

 

Cause

The CollectorService process or driver is not started on the xxxxxxxxx server.

 

Resolution

To resolve the error message, follow the steps to set up the CollectorService by referring to the technote here

Once complete, the installer's post-check can then be run again to ensure the service is started.

 

Issue/Introduction

During post-check after upgrade, installer script displays CollectorService not started