Error: "V-72-8-17 Cannot perform discovery on the specified system" reported when attempting to install Infoscale.

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Article ID: 100076653

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Updated On:

Description

Error Message

The installer reports the below error

Mode: Fresh Install
Status: Failed
V-72-8-17 Cannot perform discovery on the specified system

Cause

Infoscale installer currently does not support non-English locale based Windows OS

Resolution

At this time, there are no plans to address this issue through a patch or hotfix in the current or previous versions of the software. Although this issue may potentially be resolved in a future major revision, it is not currently scheduled for any upcoming release. If this issue has a significant business impact on your continued use of the product, please contact your Sales representative or the Sales team to discuss your concerns.

Issue/Introduction

When attempting to install Infoscale 9.x on a Korean or Traditional/Simplified Chinese locale based Windows OS, the installer fails at the initial Server discovery and verification task.

Additional Information

JIRA: STESC-9758 JIRA: RFPE-1890 JIRA: RFPE-1952